Frequently Asked Questions (FAQ)
In the following we provide answers to the most asked questions.
Questions about travelling in groups
What kind of options do I have travelling with a group?
First of all: What type of group are you?
A rough division will be made between:
- groups of more than 5 persons on a scheduled ride
- a closed group that wants to charter a bus
You need some support on decision making? Just give us a call!
We are a group of 5 or more persons and want to travel with DeinBus.de!
If you are a group of 5 or more persons, we offer you a special price. Please contact us via Mail (info@DeinBus.de) or give us a call and tell us your intended route and number of travellers.
We are less than 8 people, but I want to book for myself and my friends.
Small groups, big groups - we invite you all for travel with DeinBus.de! You can book up to 4 tickets per ride online. If you travel with 4-7 friends, just make 2 bookings and you receive two booking confirmations. The rides will be payed separately. If you want to have a special group discount please contact us via info@DeinBus.de.
How do we make a cancel?
In this case our cancellation policy comes into place. A cancellation is possible via contact form or via mail to our customer service (info@DeinBus.de).
a) For cancellations up to 24 hours before departure:
For cancellations up to 24 hours before departure, we will charge you a service fee of 3 Euros.
b) For cancellations less than 24 hours before departure:
For cancellations less than 24 hours before departure, we can just refund the amount of the ride minus 3 Euros service fee, if the ride has been completely booked out. To check this, please contact our customer service 48 hours after departure.
Can I sit together with my friends?
Sure you can! Be quick: Unfortunately, you cannot reserve a particular seat. You can choose your preferred seat yourself if you are early enough at point of departure.
We want to charter a bus. How does that work?
Please write to us via contact form! Later we will come back to you with an individual offer for your group. If you agree to this offer, great! Just let us know and we will do the rest.
Does the offered price count for the outward and return journey?
Please tell us if you are interested in a one way journey or in a return as well.
Will the bus and the bus driver be available all day just for us?
Leave some supplementary notes on our contact form and let us know whether the bus and the bus driver shall be with you or be available all day.
Can we determine the time and place of departure then?
Yes! You and your group decide when and where to go with the chartered bus.
Does the price get lower if we are a group of more than 30 people?
We need the exact number of persons that will travel with you. This will be the basis ouf our calculation. As a rough guide: the more people you are, the cheaper it will be for each.
Do you offer guided city tours?
We offer you the service of transportation to get easily von A to B and even C if you want to! You decide where to go. We are big fans of the cities in our route network but unfortunately we do not have any special DeinBus.de-travel guides. But if this is your wish to have one on your side, send us a message and maybe we can make it possible, let´s have a try ;-)