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Frequently Asked Questions (FAQ)

In the following we provide answers to the most asked questions.

Questions about luggage


How many pieces of luggage can I carry with me?

You may bring a normal piece of luggage (not exceeding 20 kg) and one small hand luggage. A normal piece of luggage does not include oversize or bulky luggage like snowboards, musical instruments.

May I take more than one piece of luggage with me? May I take oversize luggage with me?

If you have more luggage or oversized luggage (e.g. surfboards, TVs or refrigerator) you want to take with you, you have to register it through our contact form in advance. We check if there is enough storage space available in the bus and contact you.

For every oversized luggage or additional luggage we charge you 9 € per piece.

Do you transport my luggage from A to B when I do not sit in the bus myself?

No, unfortunately this is not possible.
We only transport your luggage on a journey where you participate.

May I take bulky luggage or my bicycle with me?

Yes you can!
But please register it through our contact form after having booked your own ticket for the bus. Afterwards, we check if there is enough storage space available in the bus and contact you.
For every oversized luggage or additional luggage we charge you 9 € per piece. Please note, that DeinBus.de is not liable for damage.

ATTENTION: Please note that we cannot offer you this service on all trips from and to Prague.

Do you charge buggies, baby carriages and wheelchairs?

Of course we transport buggies, baby carriages and wheelchairs without any extra fee. This also includes other orthopaedic devices, guide and assistance dogs and an assistance person (valid documents required). You have to register it through our contact form in advance. We check if there is enough storage space available in the bus and contact you. Please note, that we cannot transport electric wheelchairs.