Frequently Asked Questions (FAQ)
In the following we provide answers to the most asked questions.
Questions about fares and prices
What do you mean by online fares?
Booking online is the best way to get your journeys for low fares! Usually our fares start at 9 Euros. Be quick and book your trip early enough!
Do you offer a children's fare?
Yes, children can travel for a reduced price with DeinBus.de. Children up to their 15th birthday benefit from a 50%-discount on every fare (e.g. online or cash at the driver's) when they are accompanied by an adult. Unaccompanied children pay the full price. Fees for bulky bagage, cancel fees etc will not be reduced by the children's fare.
Can I buy a ticket at the bus driver's?
Book your ticket online up to 15 minutes before departure or buy your ticket at the bus driver's - no problem! In case that you buy your ticket in the bus, you will need to pay the normal fare. Please note that we just sell tickets in the bus in case there are free seats left, otherwise you cannot participate the journey. So we recommend to book your ticket online or at a travel ageny at any time for a guaranteed seat.
How do I book for me and my friends or other groups?
If you are a group of 5 or more persons, we offer you a special price. Please contact us via Mail (info@DeinBus.de) or give us a call and tell us your intended route and number of travellers.
What conditions does DeinBus.de offer to disabled people?
DeinBus.de transports disabled people and an assistance person for free on all domestic and by DeinBus.de operated* routes upon presentation of their severely disabled person’s pass (valid documents required where the the accompaniment is indicated in the in the severely disabled person’s pass, in German: Merkzeichen “B”). Guide dogs, if indicated in the pass, can be conveyed free of charge in the passanger compartment as well as orthopaedic devices.
It is nessacary that you send us an e-mail to info@DeinBus.de up to 72 hours before departure with a scan of the severely disabled person’s pass with entitlement to an assistance person that will accompany you on the journey for free. Otherwise you will ask to pay the normal fare.
ATTENTION: Please note, that disabled and assistance persons have to pay the normal fare on all trips from and to Prague.
Can I book a ticket at a travel agency?
We have some travel agencies cooperating with DeinBus.de. Here we listed all our partners who are selling our tickets for DeinBus.de. Maybe there is an agency nearby your place?
At that moment we work on a new distribution system without any booking fees, some travel agencies still charge you a handling fee of 3 Euros.
May I take more than one piece of luggage with me? May I take oversize luggage with me?
If you have more luggage or oversized luggage (e.g. surfboards, TVs or refrigerator) you want to take with you, you have to register it through our contact form in advance. We check if there is enough storage space available in the bus and contact you.
For every oversized luggage or additional luggage we charge you 9 € per piece.
May I take bulky luggage or my bicycle with me?
Yes you can!
But please register it through our contact form after having booked your own ticket for the bus. Afterwards, we check if there is enough storage space available in the bus and contact you.
For every oversized luggage or additional luggage we charge you 9 € per piece. Please note, that DeinBus.de is not liable for damage.
ATTENTION: Unfortunately we cannot offer you this service on our trips from and to Prague.
Do you charge buggies, baby carriages and wheelchairs?
Of course we transport buggies, baby carriages and wheelchairs without any extra fee. This also includes other orthopaedic devices, guide and assistance dogs and an assistance person (valid documents required). You have to register it through our contact form in advance. We check if there is enough storage space available in the bus and contact you. Please note, that we cannot transport electric wheelchairs.