Frequently Asked Questions (FAQ)

In the following we provide answers to the most asked questions.

Questions about change and cancel of bookings

I cannot participate the journey. How can I cancel my booking?

Bustickets can be cancelled up to 15 minutes before departure. We will then refund you the amount of the busticket minus a cancellation fee of 3,00 €. 

To cancel your ticket please contact our customer service via contact form, via mail ( or via phone (+49 69 17 53 73 200).


How can I change or rebook my journey?

At you can change your bustrips for free up to 15 minutes before departure.

To change your you can just book a new trip at Please then contact our customer service via contact form or via mail ( and provide us your original and new booking number. We will then refund you the full ticketprice of your original ticket.