Frequently Asked Questions

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+ DeinBus.de, how does it work?

DeinBus.de is a german coach operator, which offers long distance rides on different routes. Our routes have a fixed schedule and guaranteed departure times.

+ Who can travel with DeinBus.de?

No matter if you are a student, a retired person or the minister president – all passengers are warmly welcomed on board!

+ How Do I get a ticket?

There are four ways that to get your DeinBus.de ticket:

    • on our website:
      You can easily buy a ticket online on www.DeinBus.de. This is the fastest possibility and you benefit from our cheap online prices!
    • by telephone on +49 69 / 17 53 73 200:
      Our customer service is pleased to provide some advice. The customer service team will help you to find the perfect bus ride and will book the ticket for you - in this case there will be a 3 € service fee. If you book by telephone, it is only possible to pay by cash.
    • in a travel agency:
      Maybe you prefer to buy your ticket in a travel agency where you will be advised about our offer? Then have a look at our list with partner travel agencies selling our tickets and benefit from our low online prices.
    • directly at the bus driver: If you want to travel spontaneously, you can also buy your ticket by cash at the coach - just ask our friendly bus driver. Please consider, that the bus driver is only able to sell tickets if there are free seats. Our flexibility prices at the bus are usually a little bit higher as the online prices, therefore you benefit from higher flexibility.

Please be aware, that in this case we can't guarantee a free seat in the second bus if you buy a ticket with a change directly at the coach. Only tickets booked in advance can guarantee a seat in both busses.

+ I would like to book tickets for me and my friends. Is that possible?

In one booking procedure you can book up to 4 tickets at the same time. Just put in your name and your friend's name! That's it.
You are a group of 5 persons or even more? Please check our group offers and benefit from special prices.

+ Is it possible to reserve a particular seat?

If you have a ticket you have a seat guaranteed. Unfortunately, you cannot reserve a particular seat. You can choose your preferred seat if you are early enough at the bus stop. Please ask the bus driver if you need a special seat because of health reasons.

+ How can I redeem a voucher?

Vouchers or promotional codes can be redeemed during the booking process in the step „Ausgewählte Fahrten". Just enter your voucher code into the field under the box „Gutscheine & Rabatte" and click on the button „Gutschein anwenden". Then - if everything works out - a green message will be shown and the deduction will be displayed in the shopping cart.

Only one voucher code can be used for one booking. If the voucher value is higher than the amount of reduced items in your shopping cart, the remaining value of your voucher will expire after the booking. A cash payment of the voucher is not possible.

Please not that certain conditions can apply to vouchers. They generally can only be used for those rides which are operated by DeinBus.de (and not by a third-party operator) and they do not discount other products (such as fees, co2-compensation etc.). There can also apply additional conditions to promotional codes, those conditions are be communicated in context to the release of the promotional code.

+ My voucher code is not accepted when I am entering it during the booking process. What can I do?

If you receive an error message when you enter your coupon code, this may have several reasons. Have you really not entered an incorrect character? Is the voucher code still valid? Please also check whether there is a space in front of or behind the code that you do not see at first glance (this often happens when you copy and paste the code).

Another reason may be that the selection in your shopping cart does not meet the conditions of the voucher. For example: The discount is only valid for a single trip, but you added a round trip in the shopping cart – in this case please book both trips separately. For more information on conditions of vouchers, please see the previous answer to this FAQ.

If the redeeming of the voucher code does not work despite those tips, please contact our service team and we go to the cause together!

+ How can I pay for my ticket?

If you book your ticket online on www.DeinBus.de, you can easily pay by credit card, direct banking, direct debit or with PayPal. You can choose your favourite option. If you book your ticket by telephone, you can pay cash (by Barzahlen.de). In our cooperating travel agencies you can usually pay by cash or with your debit card. At the bus you can only buy a ticket by cash.

+ I would like to pay by direct debit. How long does it take until the amount is debited from my account?

It might take up to two weeks until the amount is debited from your account. But don't worry: as long as you get your booking confirmation via E-Mail, you can participate at the journey you have booked.

+ How can I make a booking by telephone?

It is really easy! Just call +49 69 17 53 73 200. We need the following information from you...

    • Your chosen route and travel date
    • Your name and eventually the number and names of your accompanying friends
    • Your address, your mobile phone number (to contact you in case of a delay) and your e-Mail address
    • Please be aware: Booking a ticket by telephone is possible up to 1 hour before departure.

By the way: If you book your ticket by telephone you will benefit from our attractive online-fares. Because of the increased personal support we will charge a small service fee of € 3,00. Please also note, that a booking by telephone is only possible up to one hour before your bus departures.

+ Help! I haven't received a booking confirmation yet.

Have you already checked your mailbox spam? If you can't find it there, just call us on +49 69 17 53 73 200 (local phone) or write an email to info@DeinBus.de with your correct email address. We will then send your booking confirmation again.

Your Journey

+ Which documents do I need to travel with DeinBus.de?

The bus driver has a list with all names of the passengers who have booked a seat. You do not have to print your booking confirmation. Please bring your identity card or your passport so that you can prove that you have booked a ticket. No proof of identity means no boarding!
ATTENTION: Please note, that for rides with our cooperation partner Eurolines it is necessary to print your ticket. The bus driver will ask you to show him the ticket before check-in. Furthermore you need a piece of identification.

+ Is it possible to travel spontaneously instead of booking online in advance?

It is possible to buy a ticket by cash directly at the bus. Since Limburg and Titisee are requested stops, you need to book a ticket online if you want to start your journey in Limburg or Titisee. Our flexibility prices at the bus are usually higher than our online prices, therefore you benefit from higher flexibility. Please consider, that the bus driver is only able to sell tickets if there are free seats. If the bus is full, you cannot take it.

+ When do I have to be at the point of departure?

Please be at the bus stop at least 15 minutes before departure time. The bus departs punctually and, out of consideration for other passengers, we cannot wait for you.

+ According to the schedule, I need to change busses on my route. How does that work?

For information about changing busses please refer to your booking confirmation. In case you have to change, we hope our few points about "how to change" make it as easy as possible to find your connecting bus:

    • At Stuttgart Airport and in Tübingen your connecting bus is normally waiting for you at the same location where you are arriving, ready to depart.
    • There are a few more cities for changing like Freiburg, Heidelberg and Munich. The duration of transfer can vary, so please take a look on your booking confirmation for the departure time of your connecting bus. Please stay in the surrounding of the bus station, so you will be on time!
    • Road closures, traffic jams and diversions: Sometimes it just takes more time! And for that reason we are constantly in touch with our bus drivers. If your bus is delayed, our "get-home"-guarantee applies: if your journey includes a connection with change, we guarantee that you get to your final destination - even in case of delays.
    • Please ensure that your luggage is transferred when changing busses. Your bus driver will surely help you with that.

Please be aware, that we cannot guarantee a free seat in the second bus if you buy a ticket with a change directly at the coach. If you buy your ticket online, you have the guarantee of a free seat in both busses.

+ Where does the bus depart?

The exact point of departure is described on our website www.DeinBus.de and will also be indicated in your booking confirmation that you will receive via email after registration. Furthermore, a sign showing the logo of DeinBus.de is located in the front of the bus.
Rarely, our busses are labelled with the logo of one of our partner companies. In case you are not able to find your bus, please call us and indicate your booking number. The telephone number can be found on your booking confirmation. If you can see a bus, please ask the bus driver, if it is the right bus. Our bus drivers are pleased to help you.

+ How do I know if my bus is on time?

In general, our buses are very punctual. But even if we give everything, we can not influence every event. If your bus is delayed, we will send you an SMS to your mobile phone number which you entered in the booking and keep you up informed. Our service team is always there for you, too!

In addition, you can follow your bus on a map in real time by entering your booking code into our live tracking system or by following the link mentioned in your booking confirmation.

+ May I take food and beverages on the bus?

Yes, but only cold food and drinks, please. Did you forget anything at home? Don't worry, we are offering drinks and snacks on board at low prices. Please be considerate of other passengers when eating or drinking on board. Don't be a cookie monster!

+ Is there a toilet on board?

Generally, all busses organised by DeinBus.de are equipped with toilets. We are working very hard every day on operating with nice and comfortable busses on our routes.
In exceptional cases, for example if one of our busses is in the bus workshop, it can happen that we are operating with an alternative coach, which doesn't have a toilet. In this case we make some breaks. In urgent cases, you can also ask your driver, if you need a break.

+ Are there any breaks during the journey?

Normally there are no breaks. Of course we consider the driving and rest periods of the bus driver.
On rides, that don't take more than three hours, we usually don't make breaks. Of course, we stick to the driving and rest periods of the bus driver.

+ Is it possible to enter or exit the bus somewhere on the route?

Individual stops along the route are not possible because of legal and operational reasons. The bus stops only at our DeinBus.de stops. You have to enter and exit the bus, from where and to where you have booked your ticket. Additional stops (embarking and disembarking along the route) are only possible on busses with closed groups which rented the bus privately.

+ Is there an obligation to put on a seat belt?

Yes, please fasten your seat belt and stay seated during the ride. Think of your safety! In coaches there is no obligation to use a special seat for children. Of course, you can bring your own seat for your children.

+ To whom do I refer to in case of questions during the journey?

If you have any questions please ask your bus driver or call us. The telephone number you can find on your booking confirmation. We are always pleased to help you.

+ Is there something to consider if I book a ticket for students, children or retired persons?

If you count yourself to one of the mentioned groups above, please have a look in our category "Special passengers".

+ What is actually the meaning of life?

Hedonism, Hinduism, Humanism - everyone believes in something else! Some people also are convinced the answer to this question is forty-two. We don't know exactly. But we know: Travelling is not that far from meaningfulness. So take your DeinBus.de bus and a comfortable seat next to the window. Have a nice journey and a wonderful life! ♥

Groups

+ What kind of options do I have to travel with a group?

A bus ride within a group of friend can be fun!

First of all: What type of group are you? A rough division will be made between:

    • groups of more than 5 persons on a scheduled ride
    • a closed group that wants to charter a bus

You need some support on decision making? Just give us a call!

+ We are a group of 5 persons or more and we would like to travel on a scheduled ride of DeinBus.de.

If you are a group of 5 persons or more, we offer you a special price. Please contact us via Mail (info@DeinBus.de) or give us a call and tell us on which route you would like to travel and with how many persons.

+ We are less than 5 people, but I would like to book for myself and for my friends.

Small groups, big groups - we invite everyone to travel with DeinBus.de! You can book up to 4 tickets per ride online. If you travel with 4-8 friends, just make 2 bookings and you receive two booking confirmations. The rides will be paid separately. If you want to benefit of a special group discount please contact us via info@DeinBus.de.

+ We are travelling in a group. How can I cancel one or more booked seats?

In this case our cancellation policy applies. A cancellation is possible via contact form or via mail to our customer service (info@DeinBus.de). You can find further information under "Cancel or Change Booking".

+ Is it possible to sit together with(in) our group?

Sure you can! Be fast: Unfortunately, you cannot reserve a particular seat. You can choose your preferred seat yourself if you are early enough at the point of departure.

+ We are a group and would like to charter a bus. How does it work?

Please send us your request via our contact form. We will work on an individual offer for your group. You will get a non-binding offer via email after a few days. If you like it, please send a booking confirmation and we will organise your trip.

+ Is the offered price only for the outward journey or for the outward and return journey together?

Please tell us if you are interested in a one way journey or in a return as well. We will then adjust our offer.

+ Will the bus and the bus driver be available all day just for us?

You can leave some additional notes on our contact form and let us know whether the bus and the bus driver shall be available all day or if you only need a transfer.

+ Is it possible to determine the time and place of departure?

Yes! If you charter a bus, you and your group can decide when and where to go. Just fill in our contact form.

+ Does the price reduce if we are a group of more than 30 people?

We need the exact number of persons that will travel with your group. This will be the basis of our calculation. As a rough guide: There will be a total price for your trip. So the more people you are, the cheaper it will be for each.

+ Do you offer guided city tours?

We are offering a service of transportation to get easily from A to B and even C if you want to! You decide where to go. Unfortunately, we do not have any special DeinBus.de-travel guides. But if you wish to have one by your side, just send us a message and maybe we can make it possible, let's have a try! ;-)

Luggage

+ How many pieces of luggage are allowed to check in?

You are allowed to take as many pieces of luggage as you can carry. We accept the following pieces as normal luggage: suitcases, bags and backpacks. Bikes, musical instruments, furniture, sports articles or ski equipment and other big pieces of luggage are excluded. They count as bulky luggage.

The number of your check in luggage depends on the available capacity of the trunk. If there is not enough capacity we cannot guarantee the transport of all your luggage. The bus driver is responsible to decide whether you can take your luggage or not.

Carry-on luggage is allowed to take on board. For safety reasons it can be necessary to put the carry-on luggage in the trunk. This decision will be made by the driver.

All luggage including carry-on luggage must be properly packed and labelled with your name, your address and your phone number. We kindly advise you to mark your luggage so, that it is easy to identify to beware of mistaken identity.

+ May I take bulky luggage with me?

Please register bulky luggage through our contact form after having booked your ticket. We will check if there is enough storage space available in the bus and register your bulky luggage.
For every oversized luggage or bulky luggage we charge you 9 € per piece. Please note, that DeinBus.de is not liable for damage.
ATTENTION: Please note that we cannot offer you this service on all trips with our cooperation partners Eurolines and CitybusExpress.

+ Do you transport my luggage from A to B without me sitting in the bus?

No, unfortunately this is not possible. We only transport your luggage on a journey where you participate.

+ May I take my bicycle with me?

Yes, it is possible. But please register it through our contact form after having booked your ticket. We will check if there is enough storage space available in the bus and register your bulky luggage. For every bike we charge you 9 € per piece. Please note, that DeinBus.de is not liable for damage.
ATTENTION: Please note that we cannot offer you this service on all trips with our cooperation partners Eurolines and CitybusExpress.

+ Do you charge buggies, baby carriages and wheelchairs?

We transport buggies, baby carriages and wheelchairs without any extra fee. This also includes other orthopaedic devices, service dogs for disabled and blind people and an assistance person (valid documents required). Please register it through our contact form in advance. We will check if there is enough storage space available in the bus and register it. Please note, that we cannot transport electric wheelchairs.

+ Is there any insurance for my luggage?

There is an insurance for luggage on all rides operated by DeinBus.de. According to the terms and conditions of the insurance it contains damage and loss up to 1.100 €.

Lost and Found

+ Oh no! I forgot something on the bus!

Please fill in our contact form with all required information and we will start searching. As soon as we have found something, we will contact you again.

Fares

+ What do you mean by online-fares?

Booking online is the best way to get your journeys for low fares! Usually our fares start at 9 €. Be quick and book your trip early enough!

+ Do you offer a children's fare?

Yes, children can travel for a reduced price with DeinBus.de. Children up to their 15th birthday benefit from a 50%-discount on every fare (e.g. online or cash at the driver's) when they are accompanied by an adult. Unaccompanied children pay the full price. Fees for bulky bagage, cancel fees etc will not be reduced by the children's fare.

+ Can I buy a ticket at the bus driver's?

Book your ticket online up to 15 minutes before departure or buy your ticket at the bus driver's - no problem! In case that you buy your ticket in the bus, you will need to pay the normal fare. Please note that we just sell tickets in the bus in case there are free seats left, otherwise you cannot participate the journey. So we recommend to book your ticket online or at a travel ageny at any time for a guaranteed seat.

+ How do I book for me and my friends or other groups?

If you are a group of 5 or more persons, we offer you a special price. Please contact us via Mail (info@DeinBus.de) or give us a call and tell us your intended route and number of travellers.

+ What conditions does DeinBus.de offer to disabled people?

DeinBus.de offers disabled people and an assistance person travelling for free on all domestic and by DeinBus.de operated routes upon presentation of their severely disabled person's pass (valid documents required where the the accompaniment is indicated in the in the severely disabled person's pass, in German: Merkzeichen "B"). Guide dogs, if indicated in the pass, can be conveyed free of charge in the passenger compartment as well as orthopaedic devices.

It is nessacary that you send us an e-mail to info@DeinBus.de up to 72 hours before departure with a scan of the severely disabled person's pass with entitlement to an assistance person that will accompany you on the journey for free. Otherwise you will ask to pay the normal fare.

ATTENTION: Please note, that we cannot offer this free rides for disabled and assistance persons on all trips with our cooperation partners Eurolines and CitybusExpress (the normal fare is charged).

+ Can I book a ticket at a travel agency?

We have some travel agencies cooperating with DeinBus.de. Here we listed all our partners who are selling our tickets for DeinBus.de. Maybe there is an agency nearby your place?
At that moment we work on a new distribution system without any booking fees, some travel agencies still charge you a handling fee of € 3,00.

+ May I take more than one piece of luggage with me? May I take oversize luggage with me?

If you have more luggage or oversized luggage (e.g. surfboards, TVs or refrigerator) you want to take with you, you have to register it through our contact form in advance. We check if there is enough storage space available in the bus and contact you.

For every oversized luggage or additional luggage we charge you € 9 per piece.

ATTENTION: Please note, that different conditions apply on all trips with our cooperation partners:
Eurolines:  you can carry two pieces of luggage measuring (height + width + depth): max. 160 cm and one hand baggage.
CitybusExpress:  you can carry three pieces of luggage (up to 20 kg) and one hand baggage (up to 5 kg).

+ May I take bulky luggage or my bicycle with me?

Yes you can!

But please register it through our contact form after having booked your own ticket for the bus. Afterwards, we check if there is enough storage space available in the bus and contact you.

For every oversized luggage or additional luggage we charge you 9 € per piece. Please note, that DeinBus.de is not liable for damage.

ATTENTION: Please note that carrying of bulky luggage or bicycles is not possible on all trips with our cooperation partners Eurolines and CitybusExpress.

+ Do you charge buggies, baby carriages and wheelchairs?

Of course we transport buggies, baby carriages and wheelchairs without any extra fee. This also includes other orthopaedic devices, guide and assistance dogs and an assistance person (valid documents required). You have to register it through our contact form in advance. We check if there is enough storage space available in the bus and contact you. Please note, that we cannot transport electric wheelchairs.

Cancel or Change Booking

+ I cannot participate the journey. How can I cancel my booking?

Bustickets can be cancelled up to 15 minutes before departure. We will then refund you the amount of the busticket minus a cancellation fee of € 3,00.

To cancel your ticket please contact our customer service via contact form, via mail (info@DeinBus.de) or via phone (+49 69 17 53 73 200).

If you made you booking by telephone, please note that we can not refund you the service fee of € 3,00 which you paid for booking by telephone.

+ How can I change or rebook my journey?

At DeinBus.de you can change your bustrips for free up to 15 minutes before departure.

To change your DeinBus.de-busride you can just book a new trip at www.DeinBus.de. Please then contact our customer service via contact form or via mail (info@DeinBus.de) and provide us your original and new booking number. We will then refund you the full ticketprice of your original ticket.

Special Guests and Pets

+ Are kids allowed to travel on their own without adults?

Children up from their 6th year of age can travel with DeinBus.de without parental guidance. DeinBus.de cannot take care of children or guarantee for any supervision, tough. We recommend to give your child a mobile to take with him. In case of traffic jams and the like, your child can inform it's collectors.

ATTENTION: Please note, that different conditions apply on all trips with our cooperation partners:
Eurolines: Children younger than 18 years have to carry a declaration of consent. Children younger than 16 years travelling from or to Prague also need to be accompinied by an adult.
CitybusExpress:  Children younger than 16 years travelling from or to Prague also need to be accompinied by an adult.

+ Are there any child seats on bord?

Our busses do not bring any child seats with them, but you are welcome to bring your own seats for your child. All busses are equipped with two-point seat belts, so please check if your child seat can be secured with these typ of belts. You can use booster seats as well.

+ Do you offer any discounts for children, students or pensioners?

Children can travel for a reduced price with DeinBus.de. Children up to their 15th birthday benefit from a 50%-discount on every fare (e.g. online or cash at the driver's) when they are accompanied by an adult. Unaccompanied children pay the full price. Fees for bulky bagage, cancel fees etc will not be reduced by the children's fare.

For all others, if student or minister - same place, same price! Have a look on facebook and stay tuned for latest news and vouchers.

+ What conditions does DeinBus.de offer to disabled people?

For disabled people and their assistance person the following conditions apply: The disabled person can travel for free if she/he owns a pass for severly disabled people as well as the token which you can get at the maintenance council. If a "B" for assistance is shown in the pass, the assistance person can also travel for free.
Guide dogs, if indicated in the pass, can be conveyed free of charge in the passenger compartment as well as orthopaedic devices.

It is nessacary that you send us an e-mail to info@DeinBus.de up to 72 hours before departure with a scan of the severely disabled person's pass with entitlement to an assistance person that will accompany you on the journey for free. Otherwise you will be asked to pay the normal fare.

ATTENTION: Please note, that different conditions apply on all trips with our cooperation partners:
Eurolines: Disabled persons receive a discount of 50% on normal fares. Asstistance persons can travel for free on domestic journeys up to 250 km, on international routes of more than 250 km they need to pay 50% of the normal fare.
CitybusExpress:  Disabled persons cannot travel for free, instead the normal fare is charged. Asstistance persons can travel for free.

+ I need an assistant person with me when I am travelling. Can he or her travel for free and what do I have to do for this?

A disabled person can take an assistance person for free on her or his journey with DeinBus.de if a „B" is shown in the pass.
It is also necessary that you send us an e-mail to info@DeinBus.de up to 72 hours before departure with a scan of the severely disabled person's pass with entitlement to an assistance person that will accompany you on the journey for free. Otherwise you will be asked to pay the normal fare.

If you do not own a disabled person's pass but you are a person with reduced mobility you can also be accompanied by another person for free. Please send us a valid documents which shows that there is a necessity of having an assistance person with you while you are travelling.

ATTENTION: Please note, that different conditions apply on all trips with our cooperation partners:
Eurolines: Disabled persons receive a discount of 50% on normal fares. Asstistance persons can travel for free on domestic journeys up to 250 km, on international routes of more than 250 km they need to pay 50% of the normal fare.
CitybusExpress:  Disabled persons cannot travel for free, instead the normal fare is charged. Asstistance persons can travel for free.

 

+ Do you charge buggies, baby carriages and wheelchairs?

Of course we transport buggies, baby carriages and wheelchairs without any extra fee. This also includes other orthopaedic devices, guide and assistance dogs and an assistance person (valid documents required). You have to register it through our contact form in advance. We check if there is enough storage space available in the bus and contact you. Please note, that we cannot transport electric wheelchairs.

+ Can I take my pet with me?

Bad news for cats, dogs and pet lovers: Unfortunately animals are not allowed to travel on board or in the uncomfortable and dark baggage compartment of DeinBus.de – a decision that was not easy to make, especially out of consideration for people suffering from an allergy pets are not allowed.

Guide or assistance dogs are excluded from this regulation. We kindly ask you to give us a notice in advance, that you like to take your guide or assitance dog with you (for example via contact form up to 72 hours before departure with a scan of the severely disabled person's pass on which your guide dog should be also registered).

+ Are guide and assistance dogs allowed to stay in the passanger compartment?

Guide and assistance dogs, if indicated in the pass, can be conveyed free of charge in the passanger compartment.

It is nessacary that you send us an e-mail to info@DeinBus.de up to 72 hours before departure with a scan of the severely disabled person's pass on which your guide dog should be also registered.